Customers' 100 Questions to HuaYi Industry Co., Limited:

 

1. We have a shop, do your company support wholesale?

Yes, wholesale accept.

 

2. Can you produce for our mass order?

Sure, we can do this for you, we have strong production ability for years.

 

3. We like change a little of your products into difference, can you do this(OEM)?

Yes, OEM available.

 

4. Can i place an order with mixed products, mixed style and mixed colors?

Yes, mixed products, mixed styles and mixed colors are ok.

 

5. If we like put logo on your products, can you print for us?

Yes, logo printing available.

 

6. Can you help us change the product package?

Sure, we can make new package according to customers requirement.

 

7. Can you make private label and barcoding for us?

Yes.

 

8. Can you print our logo on the product body or on package?

Yes, we can print your logo, we even accept customers' trial order for printing, this will well promote customers' brand.

 

9. Can you make instructions for toys?

Yes.

 

10. What is MOQ for all your products?

1pcs for all items, customers can order at any quantity.

 

11. Can you offer cheap price?

Sure, our price is cheapest as most of items is produced by us, and some others directly from other factories.

 

12. How can i get cheap shipping cost to my country?

1)Normally we worked years with DHL, UPS, Fedex, EMS, they offer us very cheap price, and if your order weight more than 21kg, average shipping cost will be more cheap for you.

 

2) If time is not so urgent for you and you accept 5-10 days as shipping time, then we suggest you use HKPOST, HKPOST come with very cheap price either for small parcel and large parcel.

 

13. Do you price included our country import tax?

No, our price normally are product cost + shipping cost, not included with your import tax.

 

14. Is your sample charged? Should i pay shipping cost for sample?

yes, for the first time, customers pay the sample cost and shipping cost, sample cost will be refunded once we get official order from customers.

 

15. I am interested in several of your samples, could you send all of them.

Yes, tell us the model name, we will send these samples to you.

 

16. Could you send our order to guangzhou or shenzhen warehouse or any China mainland warehouse?

Sure.

 

17. We have an agent in China, could you work together with him?

Yes.

 

18. Could you offer 10% replacement on led flashing items?

No, our price is cheapest, led flashing items normally with some defects in transportation, but defect will not as high as 10%, we can only offer at most of 2% as replacement if defect happen.

 

19. Can your company help us sourcing other items which you do not offer.

Yes, we'd like to source for you.

 

20. What is your payment method?

LC, TT, Western Union.

 

21. How long could i get my wholesale order products?

4-5 days you can receive.

 

22. What is the lead time for mass order?

Normally 15-20 days.

 

23. What is the printing cost for my logo on your products?

Printing cost depend on how many color of customer's logo, the size of customer's logo, normally printing cost= printing tooling cost + printing cost for each item.

 

24. Will you replace items for us, if we find some of our ordered items is not qualified?

Sure, we will replace to you.

 

25. If we buy more, could you offer discount price to us?

Of course, the more your order quantity is, more cheap the price.

 

26. We can sell quite a lot of your products in our country, could we become as your exclusive distributor?

If you can finish our sales task in your country, we will consider you as our exclusive distributor.

 

27. We do know so much if your products quality is ok or not, also do not know if they can sell well in our market or not, can we know and contact with your other customers in our country?

We normally keep our customers information in secrect except customers like to contact with you.

 

28. Do you have customers in our country, we wonder if we can buy from them directly?

We will contact with our customers in your country firstly, if they like to sell to you, we will offer their contact information.

 

29. Can you directly send goods to our customer's shop on behalf of our company? And do not contact them for business?

We definitely could do that.

 

30. are the prices on your site include shipping to every country?

No, prices on our site include shipping to following countries: America, Canada, UK, Germany, Belgium, Nerthland, Luxembourg, Austria, Sweden, Switherland, France, Italy, Norway, Spain, Denmark, Finland, Portugal, Greece, Ireland, Australia, New Zealand, Singapore, other countries kindly contact us for exact price.

 

31. your company work with air post for small packages?

yes, we also send out small packages for customers by air post, if customers not so care the shipping time.